Do you run your own small business, but you currently don’t have the infrastructure or human resources to have an in-house receptionist on staff? If this is the case, you may want to consider virtual receptionist services and automated telephone answering services to help fill the void.
After all, because this kind of service would be used to help field any queries, comments, or points of contention that your customers may have–which could go a long way to boost your reputation for offering high-quality customer service.
The statistics pertaining to the importance of great customer service paint a very clear picture. In a survey, more than half of customers were willing to pay a higher price for a product or service if the customer service was good. And about 78% of people in the United States reported that poor customer service has convinced them not to buy certain things in the past. On the flip side of that, over 80% of purchasers plan to patronize a company again due to high levels of customer service.
With the right small business answering service, you don’t have to worry about losing prospective customers because they feel that you are not responsive to their concerns as consumers. When looking for the right virtual telephone answering service, make sure you choose the one that has the best combination of experience, convenience, and affordability.
To leave questions, comments, or tips regarding small business answering services in general or after hours answering services specifically, see the forum below. References.